Terms of Use

Updated December 2024

This Subscription Agreement (“Agreement”) between BorderPass Corp. (“BorderPass“) and the undersigned Customer (the “Customer“) is effective as of the execution date set forth above. For good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties agree as follows:

2. Term, Termination, and Payment Terms

3. BorderPass Responsibilities.

3.1 BorderPass shall:

3.2 Data Location and Destruction. All storage and processing of Customer Data by Company shall be solely on servers located in Canada, using industry-standard encryption methods both in transit and at rest.

3.3 Security Breach Procedures. In the event of a breach of BorderPass’ security measures affecting Customer Data, BorderPass will notify Customer of such breach within 24 hours after discovery by BorderPass.

3.4 Accessibility. BorderPass to design its application in a manner that satisfies the requirements of the Accessibility for Ontarians with Disabilities Act (AODA). BorderPass products and services are currently designed based on the internationally recognized Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

3.5 SOC 2 Type II Audit & Compliance. BorderPass is SOC 2 Type II compliant in accordance with American Institute of Certified Public Accountants (AICPA) standards for SOC for Service Organizations also known as SSAE 18. BorderPass was audited by Prescient Assurance, a leader in security and compliance attestation for B2B, SAAS companies worldwide, serving as third-party industry validation that BorderPass provides enterprise-level security for clients' data secured in BorderPass.

3.6 Service Level Expectations. BorderPass communicates service level expectations with Users, and BorderPass provides Users with a feedback/complaints process as part of a commitment to continuous improvement and responsiveness to student needs.

4 Customer Responsibilities.

4.1.1 Customer Data. As between BorderPass and Customer, Customer exclusively owns all rights, title and interest in and to all Customer Data. BorderPass shall not access Customer Data, except to: (x) respond to service or technical problems or at Customer’s request, (y) as necessary for the operation of the Service or for billing purposes, or (z) collect data on the Customer’s usage of the Service for benchmarking and best practices. Customer hereby grants BorderPass a non-exclusive license to use the Customer Data as reasonably required to provide the Service. Personal data included in Customer Data will only be processed in accordance with BorderPass’ Data Management Policy attached as Exhibit A (“Data Management Policy”).

4.1.2 User Data. All data collected through the Service from Customer’s Users (“User Data”) shall be used, stored and processed in accordance with the BorderPass privacy policy as set out at https://www.borderpass.ca/privacy.

4.2. Use Guidelines.

4.2.1. Customer shall not:

(i) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Service available to any party except under the terms of this Agreement;

(ii) use the Service to send spam or otherwise duplicative or unsolicited messages in violation of applicable laws;

(iii) knowingly use the Service to send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material that is harmful to children or violates third-party privacy or publicity rights;

(iv) knowingly use the Service to send or store Malicious Code;

(v) interfere with or disrupt the integrity or performance of the Service or the data contained therein;

(vi) attempt to gain unauthorized access to the Service or its related systems or networks.

5. Terms of Use. As a condition of creating an account and use of the Service, Users must agree to the Terms of Use. BorderPass will provide notice to the Customer and User if there are any material changes to the Terms of Use.

6. Audit Rights. BorderPass shall have the right to use the capabilities of the Service to confirm the number of Users using the Service and Customer’s compliance with this Agreement.

7. Suspension of Service. If Customer’s account is thirty (30) days or more overdue (except with respect to charges then under reasonable and good faith dispute), in addition to any of its other rights or remedies, BorderPass reserves the right to suspend the Service provided to Customer and its Users, without liability to Customer, until such amounts are paid in full. BorderPass to give notice prior to exercising the right of suspension of at least ten (10) business days.

8. Proprietary Rights.

8.1. Reservation of Rights. Subject to the limited rights expressly granted hereunder, BorderPass reserves all rights, title and interest in and to the Service, including all related intellectual property rights. No rights are granted to Customer hereunder other than as expressly set forth herein.

8.2. Restrictions.

8.2.1. Customer shall not (and shall not allow any third party to):

(i) modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Service except to the extent that enforcement is prohibited by applicable law notwithstanding a contractual provision to the contrary;

(ii) circumvent any user limits or other timing or use restrictions that are built into the Service;

(iii) remove any proprietary notices, labels, or marks from the Service or The Terms of Use;

(iv) frame or mirror any content forming part of the Service;

(v) access the Service in order to (a) build a competitive product or service, or (b) copy any ideas, features, functions or graphics of the Service; or

(vi) use all or any portion of the Service for hazardous purposes requiring fail-safe performance, such as aircraft navigation, air traffic control, or weapons systems, in which the failure of the Service could lead directly to death, personal injury, or severe physical or environmental damage.

9. Suggestions. BorderPass shall have a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual, unrestricted license to use or incorporate into the Service any suggestions, enhancement requests, recommendations or other feedback provided by Customer or its Users relating to the operation of the Service (“Suggestions”).

10. Confidentiality.

10.1. Definition of Confidential Information. As used herein, “Confidential Information” means all confidential and proprietary information of a party (the “Disclosing Party”) disclosed to the other party (the “Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including the terms and conditions of this Agreement, the Customer Data, the Service, business and marketing plans, technology and technical information, product designs, and business processes. Confidential Information shall not include any information that:

(i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party;

(ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party;

(iii) was independently developed by the Receiving Party without breach of any obligation owed to the Disclosing Party;

(iv) is received from a third party without breach of any obligation owed to the Disclosing Party or

(v) is required to be disclosed by applicable law or legal proceedings.

10.2. Confidentiality. The Receiving Party shall not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, except with the Disclosing Party’s prior written permission.

10.3. Data Security. BorderPass shall implement and maintain appropriate and reasonable organizational and technical security measures in line with recognized standard cyber security frameworks (including those with respect to personnel, facilities, hardware, software, software development, data storage, networking, access control, monitoring and logging, vulnerability management, and breach detection and response) to protect against unauthorized or accidental access, loss, modification, disclosure, or destruction of Customer Data.

10.4 Protection. Each party agrees to protect the confidentiality of the Confidential Information of the other party in the same manner that it protects the confidentiality of its own proprietary and confidential information of like kind (but in no event using less than reasonable care).

10.5. Compelled Disclosure. If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the disclosure.

10.6. Remedies. If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of confidentiality protections hereunder, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies may be inadequate.

10.7. Publicity. Neither party may issue press releases relating to this Agreement without the other party’s prior written consent. Each party may include the name and logo of the other party in lists of customers or vendors in accordance with the other party’s standard guidelines.

11. Insurance. BorderPass shall maintain at its own cost Cyber and Technology Professional Liability Insurance with a limit of liability not less than one million ($1,000,000) per claim. BorderPass shall maintain appropriate levels of insurance to cover the requirements and exposures contained in this agreement.

12. Warranties & Disclaimers.

12.1. Warranties. Each party represents and warrants that it has the legal power to enter into this Agreement. BorderPass represents and warrants that the Service will not contain or transmit to Customer any Malicious Code (except for any Malicious Code contained in User or Customer-uploaded materials or otherwise originating from Customer or a User). BorderPass represents and warrants that the entering into of the Master Subscription Agreement and the performance of the Service does not conflict with, or result in the breach of any agreement to which BorderPass is a party; nor infringe upon the intellectual property rights of third parties. BorderPass represents and warrants that it has, and will maintain throughout the Initial Term and any Renewal Terms, the required skills, qualifications, expertise, experience and resources to perform the Service; and that the Service shall be performed in a competent and professional manner and in accordance with all applicable laws, rules or regulations as the same may apply to the Service.

12.2. Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY REPRESENTATIONS AND PROVIDES ANY WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS, INCLUDING ANY REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY, TITLE, NON-INFRINGEMENT, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

13. Indemnification.

13.1. Indemnification by BorderPass. Subject to this Agreement, BorderPass shall indemnify Customer against any damage (including reasonable attorneys’ fees) awarded to a third party against Customer by a court of competent jurisdiction in any proceedings made or brought against Customer by a third party alleging that the use of the Service as contemplated hereunder infringes, on its own and not in combination with other services, upon the intellectual property rights of a third party (“IP Claims”); subject to the condition that Customer (a) promptly gives written notice of each IP Claim to BorderPass; (b) gives BorderPass sole control of the defense and settlement of each IP Claim (provided that BorderPass may not settle or defend any IP Claim unless it unconditionally releases Customer of all liability); and (c) provides to BorderPass, at BorderPass' cost, all reasonable assistance in respect to each IP Claim.

13.2 Mutual Indemnification.  Subject to Section 14 below, each party shall indemnify and hold harmless the other party, its officers, directors, employees, agents, affiliates, successors and assigns from and against any and all claims, damages, liabilities, costs and expenses (including reasonable attorneys’ fees) arising out of or in connection with any breach of this Agreement by the indemnifying party or its personnel. This indemnification shall not apply to any claims, damages, liabilities, costs and expenses arising out of or resulting from the gross negligence or willful misconduct of the indemnified party or its personnel. Notwithstanding the foregoing, in no event shall either party be liable for any indirect, incidental, special, punitive or consequential damages, including without limitation, loss of profits, loss of revenue, loss of use or interruption of business, even if advised of the possibility of such damages.

13.3. Mitigation. If (a) BorderPass becomes aware of an actual or potential IP Claim, or (b) Customer provides BorderPass with notice of an actual or potential IP Claim, BorderPass may (or in the case of an injunction against Customer, shall), at BorderPass' sole option and determination: (I) procure for Customer the right to continue to use the Service; or (II) replace or modify the Service with equivalent or better functionality so that Customer’s use is no longer infringing; or (III) if (I) or (II) are not commercially reasonable, terminate provision of the Service and refund to Customer any prepaid Service fees for any periods after the termination of the Service, less any outstanding moneys owed by Customer to BorderPass.

13.4. Exclusions. The obligations in Sections 13.1 and 13.2 do not extend to (1) any IP Claim based upon infringement or alleged infringement of any patent, trademark, copyright or other intellectual property right by the combination of the Service furnished by BorderPass with other products, software or services not provided by BorderPass; (2) any IP Claim related to any Customer Data, or (3) any IP Claim related to any use or exercise of any other right in respect to the Service outside the scope of the rights granted in this Agreement.

14. Limitation of Liability.

14.1. Limitation of Liability. IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNTS ACTUALLY PAID BY AND DUE FROM CUSTOMER HEREUNDER IN THE SIX MONTHS PRECEDING THE INCIDENT GIVING RISE TO LIABILITY.

14.2. Exclusion of Consequential and Related Damages. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOST SAVINGS OR OTHER SIMILAR PECUNIARY LOSS) HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.3. Certain Damages Not Excluded. NOTWITHSTANDING THE FOREGOING, NO LIMITATION OF EITHER PARTY’S LIABILITY SET FORTH IN THIS AGREEMENT SHALL APPLY TO (I) DAMAGES ARISING FROM A PARTY’S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS, (II) DAMAGES ARISING FROM ANY INFRINGEMENT AND/OR MISAPPROPRIATION OF A PARTY’S INTELLECTUAL PROPERTY RIGHTS; OR (III) ANY CLAIMS FOR NON-PAYMENT.

15. General Provisions.

15.1 Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.

15.2. Notices. All notices under this Agreement shall be in writing and shall be deemed to have been given in by registered mail to the following attention and address or by email provided, however, that notice of any e-mail communication shall be deemed to be received 48 hours after an email is sent.

To BorderPass:
Email: sally@borderpass.ca, CC: jonathan@borderpass.ca, finance@borderpass.ca
Address: 33 Bloor St. E, 5th Floor, Toronto, ON M4W 3H1, Canada

15.3. Waiver and Cumulative Remedies. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.

15.4. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.

15.5. Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, each party may assign this Agreement in its entirety, without consent of the other party, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its stock or assets. Any attempt by a party to assign its rights or obligations under this Agreement in breach of this section shall be void and of no effect. Subject to the foregoing, this Agreement shall bind and insure to the benefit of the parties, their respective successors and permitted assigns.

15.6 Dispute Resolution. Utilize the persons identified under the heading of Additional Collaboration & Employability Portal to form an oversight committee that will meet monthly (initially) or on request of a party, to address any operational concerns that a party may have, and to hear and attempt to resolve any disputes. If the oversight committee is unable to resolve (by mutual agreement on behalf of the respective parties) any dispute, the matter shall be referred to the respective Presidents of each party, and failing agreement at that level, referred to arbitration under the relevant statutory authority (of Ontario). In the event of a dispute arising out of or in connection with the terms of this Agreement between Customer and BorderPass, then Customer agrees to attempt to settle the dispute by engaging in good faith negotiations with BorderPass in a process of mediation before commencing arbitration or litigation. The matter shall be referred to the respective Presidents of each party, and failing agreement at that level they agree to submit those issues in dispute to binding arbitration pursuant to the Commercial Arbitration Act and Commercial Arbitration Code annexed thereto (R.S.C. 1985, ch. 17 (2nd Supp.) as am.); and the parties agree to the specific Terms of Arbitration as set forth in SCHEDULE B to this Contract.The parties confirm that it is their wish that this Agreement as well as all other documents relating to this Agreement, including notices, be drawn up in English only.

15.7. Governing Law. If the Customer resides in Canada and uses the System in Canada, this Agreement is to be construed under the laws of the Province of Ontario.

15.8. Force Majeure. Neither party shall be responsible for its failure to perform to the extent due to unforeseen circumstances or causes beyond its control, including but not limited to acts of God, wars, terrorism, riots, pandemics, embargoes, acts of civil or military authorities, fires, floods, accidents, or strikes, labor problems (other than those involving the employees of the affected party), computer, telecommunications, Internet service provider or hosting facility failures or delays involving hardware, software or power systems not within a party’s possession or reasonable control, provided that such party gives the other party prompt written notice of the failure to perform and the reason therefore and uses its reasonable efforts to limit the resulting delay in its performance, or in the context of this agreement directives from the Ministry that impose limits on international enrolment which may impact the Fees payable pursuant to the Agreement. Audited and renewed annually, BorderPass maintains a Business Continuity and Disaster Recovery Plan to prepare BorderPass in the event of extended service outages caused by factors beyond our control, and to restore services to the widest extent possible in a minimum time frame.

15.9. Non-disclosure of terms of this Agreement. BorderPass and the Customer agree that the terms of this agreement are proprietary to each of them, shall be maintained in confidence, and there shall be no disclosure of the terms of this agreement to third parties. If either party is required by application of law to make disclosure, it shall immediately provide notice to the other party of such requirement.

15.10 Non-publication or announcements. BorderPass and the Customer agree that there shall be no public announcements or other communications related to this agreement unless the parties mutually agree in advance on the content thereof. In addition, if either party is required to submit information related to this agreement to a government agency (Federal or Provincial) it shall advise the other party, and the parties shall cooperate and coordinate with respect to any such submission.

15.11 User Consent on Immigration Events. BorderPass will request consent from User to notify the Customer of specific immigration events (such as securing employment or gaining permanent residence) for the purpose of the Customer celebrating and acknowledging such events.

15.12. Entire Agreement. This Agreement, including all schedules, exhibits and addenda hereto, and the Terms of Use constitute(s) the entire agreement between the parties, and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted. To the extent of any conflict or inconsistency between the provisions in the body of this Agreement and the Terms of Use, the terms of this Agreement shall prevail.

15.13. Counterparts. This Agreement may be executed by facsimile and in counterparts, which taken together shall form one legal instrument.

Updated December 2024

Retainer Agreement for Legal Services for a Study Permit, Study Permit Extension, Co-op Work Permit, Post-Graduation Work Permit, Application to Express Entry, Response to ITA, Work Experience Analysis, spousal visa, or any other immigration application visa process provided for on the BorderPass platform (“Application”)

PRIVILEGED AND CONFIDENTIAL
Between Your BorderPass Lawyer and the Applicant (“You”)

You hereby retain and employ Your BorderPass Lawyer as your solicitor with respect to legal services for the above relevant Application including assisting you in the preparation of documents and submission of the Application. You acknowledge that Your BorderPass Lawyer has not undertaken to advise you as to tax law or on any other matters except those referred to in this Agreement. You acknowledge that this is a limited scope retainer, and Your BorderPass Lawyer will not represent You beyond the scope of this Agreement. If your Application includes dependents such as a spouse or children, these dependents will also be covered by the terms of this Agreement. Legal fees may be covered by your academic institution but do not include government application fees and other disbursements. If your legal fees are not covered by your academic institution, they will be charged in advance of provision of these limited legal services as quoted at the time of engagement. Your legal fees are listed in your Cart, and you acknowledge and agree to their payment in advance. Legal Fees are due and payable irrespective of the success of your Application or the failure by You to disclose certain information or complete the application process. Issues that arise that complicate your Application and necessitate the allocation of more resources than normal, including requests by government agencies for new forms or the updating of forms already submitted may require payment of additional fees that will be disclosed and agreed to prior to the allocation of such additional legal resources. The precise time frame for the processing of your Application cannot be guaranteed as such time frame is dependent upon the resources and volume at any particular government agency at any given time.

1. Disbursements. You agree to pay all disbursements incurred by BorderPass or your BorderPass Lawyer on your behalf. Additional disbursements may include government processing fees, couriers, copying charges, translation charges, and transportation expenses, as well as any applicable taxes. These disbursements will be deducted from your credit card on file along with an administrative handling fee.

2. Payment. All charges are due when invoiced and will be charged to your credit card on file. Legal fees, government fees, processing fees, and administrative fees will be charged in advance to the filing of your Application. In the event that your Application has been paid in advance by an institution, you will be invoiced for government, processing fees, and administrative fees prior to your Application filing. These fees, regardless of whether your application is filed or not, are not refundable and will be applied to services rendered in reviewing and assessing your application. If you do not complete your application within 30 days of submission for legal review, you may need to submit a new application, and all previous fees and costs will be non-refundable.

3. Limited Scope Retainer. You fully acknowledge that Your BorderPass Lawyer’s representation does not extend past your Application. Your BorderPass Lawyer may not continue their representation in the event your Application is refused, or other complicated circumstances arise such as interviews. This is at the complete discretion of BorderPass and may entail additional costs. For clarity, Your BorderPass Lawyer’s representation does continue should the government or regulatory body request further documentation from You and other non-determinate correspondence. There may be additional fees associated with these requests. Your representation from Your BorderPass Lawyer ends once you are given a decision on your visa application. Your BorderPass Lawyer’s representation does not extend to any appearances at a court, tribunal, appeals or other adjudicative body.

4.1. You have asked Your BorderPass Lawyer to act as your legal representative in the specified matter(s). This may include acting for family members and dependents.

4.2. In acting for more than one party in this retainer, Your BorderPass Lawyer may from time to time receive confidential information, such as confidential financial, background, or health information in connection with this matter, from one party, that is confidential with respect to the other parties.

4.3. No information received in connection with this matter from one party can be treated as confidential so far as any of the other parties are concerned.

4.4. Should a conflict develop that cannot be resolved, and Your BorderPass Lawyer is no longer able to represent any or all parties to this agreement, Your BorderPass Lawyer may have to withdraw completely with respect to the matter in question. At that point, each of you will have an obligation to seek independent legal advice.

4.5. Your BorderPass Lawyer may, however, at the instruction of one of you and with the consent of all parties, continue to advise and represent one of you, with the understanding that no information gained through the course of the relationship can be used to the detriment of the other parties to this retainer, and at the request of any or all of you, shall refer you to alternate counsel.

5. Information to Third Parties. You agree that Your BorderPass Lawyer can share information with BorderPass and utilize BorderPass software in the provisioning of any services under this Agreement.

6. Changes in Law or Regulations. If immigration law, regulation, or policy changes during the course of our representation of You such that You no longer qualify and cannot proceed, You will be billed according to the application, processing, and administrative fees described above regardless of whether you subsequently become ineligible.

7. Staffing. Your BorderPass Lawyer will be a licensed practitioner and the provision of services to You may involve different lawyers and/or legal assistants as required.

8. Accuracy and Disclosure. You acknowledge that all information provided to Your BorderPass Lawyer is truthful and accurate and You recognize that any inaccuracies may affect the approval of any application(s) or retention of any status after you have arrived in your destination country. You agree to inform Your BorderPass Lawyer of any communication relevant to your application received from government or regulatory bodies and to inform Your BorderPass Lawyer of any changes in information relating to your address, employment or marital status or any other information or circumstances bearing on your application. You agree to complete all forms required and to obtain all documents and information necessary to the processing of your application.

9. Responsibility for Maintaining Status. You acknowledge that you, and only you, are personally responsible for ensuring you always maintain valid immigration status and that you abide by the conditions of your visa or permit.

10. Identification of Potential Conflicts. Your BorderPass Lawyer undertakes not to take on any matter that would create substantial risk to its representation of You on the matters described herein or if its representation of You would be otherwise materially or adversely affected (a “conflicting interest”). Should a conflicting interest be discovered at a later date, Your BorderPass Lawyer will advise You promptly. You undertake to advise Your BorderPass Lawyer immediately if there are any known names that should be identified as a potential conflicting interest in connection with this Agreement and acknowledge that BorderPass is relying on You to identify any interests which may be adverse to your own.

11. Privacy. In the course of acting for You, You may provide Your BorderPass Lawyer with personal information that is subject to applicable privacy protection laws. On your behalf, Your BorderPass Lawyer will collect, use, and disclose this information for the purpose of processing your Application. You acknowledge that in processing your Application, information provided by You to Your BorderPass Lawyer may be requested by government bodies or officials thereof in the administration of various immigration programs. Where such information is lawfully required, you hereby consent to the disclosure of such information.

12. Electronic Communications. During the course of your engagement with Your BorderPass Lawyer you will exchange electronic versions of documents and emails using commercially available software and BorderPass’ software. You fully acknowledge that all technology is still vulnerable to attack by viruses and other hacking methods. As a result, while Your BorderPass Lawyer and BorderPass has sought to take countermeasures, its system may occasionally reject communications sent by you, and your system may occasionally reject communications sent by Your BorderPass Lawyer or BorderPass. Accordingly, it cannot be guaranteed, and no warranty is made, that such communications and electronic documents will always be received and/or be virus or hack free. In addition, BorderPass and Your BorderPass Lawyer makes no warranty with respect to the security of any electronic communication with You and You consent to the exchange of electronic communications, including confidential documents, unencrypted.

13. Completion of this Agreement. Your BorderPass Lawyer’s representation of You will cease upon your visa decision on the Application. Any and all records retained by BorderPass or Your BorderPass Lawyer may be destroyed under a document retention policy. Ongoing access to your documents may only be obtained on the BorderPass platform by members in good standing.

17. Termination of this Agreement. Your BorderPass Lawyer reserves the right to rescind and revoke this Agreement at any time if the information provided by You, is found to be untruthful, misleading, or false, or if your account remains unpaid. You understand and acknowledge that the provision by You of inaccurate, incorrect or incomplete information could adversely affect the approval of your Application and/or the retention of your immigration status. You may terminate this Agreement at any time and upon such termination, all unpaid legal fees, costs and disbursements incurred to date will become due and payable. BorderPass provides regular updates and information on matters of interest and the fact that BorderPass may subsequently send you information on legal developments without charge, or that you may be included in general mailings, will not alter the fact that this agreement has been terminated.

18. Governing Law. Your engagement is governed by the laws of the Province of Ontario and the federal laws of Canada. Any dispute between you and Your BorderPass Lawyer will be addressed exclusively in the courts of Ontario.