Privacy Policy

Last Updated: July 2023

Borderpass software is not a law firm but a tool to guide you through the visa application process prior to review by a Canadian immigration lawyer. The Borderpass software does not provide legal services, advice, consultation or recommendation to any person or entity that creates a BorderPass account as a customer ("Users"). BorderPass only provides a brokerage relationship between immigration attorneys and users. BorderPass does not establish an attorney-client relationship with a User through its Q&A platform and is not involved in any communication between attorneys and Users, or any agreement between attorneys and Users. Attorneys are not employees or agents of BorderPass but are independent service providers using BorderPass as a tool to help provide their services to Users.

The summaries of the provisions under "Simplified" are provided as a courtesy to help you understand this Privacy Notice, but they are not legally binding and do not modify this Privacy Notice in any way.BorderPass Corp. ("BorderPass") provides this Privacy Notice. Notice to inform you of our practices regarding the collection, use and disclosure of your information. By using the websites located at www.borderpass.ca (including all subdomains) (the "Sites"), any portals, applications, interactive features or services provided by BorderPass (collectively the "Services ”), you accept the practical information described in this privacy notice. If you do not agree to the terms of this Privacy Notice, you may not access or use the Sites or Services. This Privacy Notice is incorporated into all other Terms that display a link to this Privacy Notice and incorporate it by reference. If you purchase services that include an independent legal review, your relationship with the independent attorney will be governed by the service agreement between you and the attorney.

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If you use the BorderPass websites or services, you agree to these terms. If you do not agree to the Terms, you may not use the Websites or Services.BORDERPASS IS NOT A LAW FIRM, DOES NOT PROVIDE LEGAL ADVICE OR REPLACE THE ADVICE OF A LAWYER. YOUR USE OF THE SITE AND SERVICES AND YOUR COMMUNICATION WITH BORDERPASS DOES NOT CREATE AN ATTORNEY-CLIENT RELATIONSHIP. YOUR COMMUNICATIONS WITH BORDERPASS ARE NOT PROTECTED BY ATTORNEY-CLIENT PRIVILEGE. YOUR COMMUNICATIONS WITH THE INDEPENDENT LAWYER ARE GOVERNED BY THE RESERVE AGREEMENT

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We are not a law firm and the information you provide to us is not protected by solicitor-client privilege.

When you use the Sites or Services, we collect certain information about you that can be used to contact or identify you, including, but not limited to, your name, gender, date of birth, phone number, telephone, your postal address and your e-mail address ("Identity Information"). If you place an order for Services and/or pay a fee, we will collect additional payment and billing information from you, including, but not limited to, your credit/debit card information or your bank account ("Billing Information"). You may also be required to provide information or documents necessary for the preparation or filing of your applications to be submitted to government agencies, and if you file an application, we may receive information relating to your visa application ("Information on Requirement"). Together, your Identity Information, Billing Information, Application Information, and Usage Data (defined below) are referred to as "Personal Information".

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When you use the BorderPass website or services, we collect certain information about you, including personal and billing information, and if you purchase our services, we may receive information regarding your visa.

We also automatically collect certain information about your access to and use of the Sites and Services. This information includes your computer or device hardware and software, your IP address, browser type, referring website URLs, domain names, access times, log files, pages sites you visit and the links you click (“Data usage”).MORE SIMPLYWe automatically collect certain information when you access and browse our websites, such as your browser type and the pages you visit.
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We automatically collect certain information when you access and browse our websites, such as your browser type and the pages you visit.

Like many websites, we may use devices to recognize you when you visit the Sites, track your interactions with the Sites, and personalize your experience. These include devices such as cookies, web beacons, pixels and similar devices. Cookies are small data files that we transfer to your computer's hard drive. We use cookies that remain on your computer after you leave the site so that we can recognize you when you return and provide a more personalized and useful experience. We also use session cookies to enable certain functionality of the Sites, to better understand how you interact with the Sites, and to monitor BorderPass users' use of the Sites and the routing of web traffic through the Sites. Session cookies are deleted from your computer when you log out of the Sites and close your browser. You retain control over some of the information we collect through the use of cookies, and you can set your preferences regarding the use of cookies through your browser settings. If you choose not to accept cookies, you may not be able to access certain parts of the Sites or all features of the Services.

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We use small data files placed on your computer called "cookies" and similar software, so that we can recognize you when you return to our websites and personalize and improve your user experience. You can manage the use of cookies through your browser settings.

If you are located in the European Economic Area or Switzerland (collectively the "EU"), we rely on the following legal grounds under the General Data Protection Regulation ("GDPR") to process (collect, store and use) your personal data contained in the Personal Information and Usage Data: (a) it is necessary for the performance of a contract with you; (b) our legitimate interests; and (c) your consent. If you are a customer, the legal basis for processing your personal data is necessary for the performance of our contract to provide the Services to you; our legitimate interest in understanding, improving and promoting our services; and your consent. If you visit or use our websites, the legal basis for processing your personal data is our legitimate interest in understanding how users interact with our websites to improve our websites and services, and your consent
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We only collect and use your personal data if we have a legal basis to do so.

Requirements for admission and active enrolment into a DLI in Canada will include those of the Governments of Ontario and Canada and ensure that you abide by Canadian immigration rules, regulations, and laws, and the conditions on my study or work permit and Temporary Resident Visa (TRV) & Electronic Travel Authorization (eTA). In order to ensure you are abiding the requirements for admission, your institution may disclose your contact information and relevant documentation such as your valid Letter of Acceptance with BorderPass.
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We may receive certain information from Institutions to help ensure you are meeting the requirements for admission and enrolment.

We use the information you submit to us at the time of account registration, such as your name and email address, and any updated information you subsequently submit, such as a new email address, to create and manage your account.

We use your information, including Personal Information and Applicant Information, primarily to operate our business and provide the Services to you, including to complete immigration forms and letters. We use this information to personalize the Services we provide to you. We may share your information with BorderPass partners and affiliates to provide you with the Services you have requested. We may also use your information to verify your identity, for fraud prevention, to enforce applicable terms of use, and to protect the integrity of the site and to assess your creditworthiness. We may also use your information to develop new features or Services and to improve the quality of our Services.

We may use your information, including Personal Information and Application Information, to respond to your questions regarding the use of our Services or to provide technical support and to assess your creditworthiness.

‍‍We may contact you using the contact information you provide in order to respond to inquiries you send to us, to communicate with you regarding our Services and the services of our partners, and to market our Services, or those of our partners, to you. If you are in the EU, we will only use your contact details to communicate with you regarding our partners' services with your prior consent. We may send you emails advertising or promoting our Services or those of our partners. If you do not wish to receive such emails, you may choose to unsubscribe by using the unsubscribe link in each email, or by sending an unsubscribe request to hello@borderpass.ca. We may also use information about you, including personal information. Information and Application Information, to improve the effectiveness of our marketing and advertising efforts.

We may use information about you, including Personal Information and Application Information, and other users, in aggregate form, for internal or external research and analysis and partnership purposes. For example, we may use certain types of your information to understand which features of our Services are used most frequently or to conduct research with outside research entities to improve Services and better understand outcomes and to impact policies including those within government and educational institutions. Additionally, we may also utilize this information to assist our partner academic institutions in identifying which prospective students or current students have registered for the BorderPass platform, with the specific purpose of aiding the institution in comprehending and reconciling usage for billing purposes.

Your BorderPass attorney may from time to time share the status of your application with us, so that we can provide you with relevant background information about the steps in the application process. Specifically, you agree that we may share your information and data with BorderPass Lawyers and vice versa to help provide and maintain services to you.

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The information we collect is used to create your account, provide and improve our services, provide technical and immigration support, communicate with you, and for analytical purposes. We may also use this information for things such as fraud prevention and enforcement of our applicable terms of use

‍BorderPass does not share your Personal Information with third parties for their marketing purposes without your consent. BorderPass does not sell, rent, or lease its customer lists to third parties.

We have put in place physical, electronic and managerial procedures to protect the security of the information we collect, both during transmission and once received. However, no method of transmission over the internet or method of storage is 100% secure. We cannot guarantee that our security measures will prevent our computer systems from being accessed illegally, nor can we guarantee that the information on our computer systems will not be viewed or stolen. ACCORDINGLY, BORDERPASS DISCLAIMS ALL LIABILITY FOR THE THEFT, INTERCEPTION, LOSS, OR UNAUTHORIZED ACCESS TO DAMAGE TO YOUR INFORMATION. YOU ACKNOWLEDGE THAT USE OF THE SITES AND SERVICES IS AT YOUR OWN RISK.

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‍The security of your information is very important to us, and we have taken numerous deliberate steps to safeguard your information. However, information transmitted or accessible via the internet can never be 100% secure, and therefore we cannot provide any guarantees regarding information security.